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Terms and conditions

  1. Acceptance of Terms
    • These terms and conditions are a contract between you (“the user”) and Glenbotal (“the company”, “us”, “our”, “we”, “Glenbotal”, etc.), the owner of this website, and/or other users, regarding your visit, purchase and or use the website services. In which you agree to be bound by accepting them.
    • Please read these terms of use carefully before you start to use our Website, and if you do not agree to these Terms and Conditions, you must not access or use the website in any way.
    • Our website and services are allowed and directed only to people from the age of 18 and above. By accepting our terms and conditions, we recognize that you are aged 18 or above. If you are below 18 years of age, please avoid using this website. It is illegal in the UK to sell alcohol to anyone aged under 18.
    • By using Glenbotal in any way, and making an order for yourself or on behalf of another person you warrant that you shall be responsible and have full authorization to do so for every act or omission by you.
  2. Glenbotal Services
    • Glenbotal is an e-commerce website that sells Whisky, spirits, and other goods.
    • You may be able to navigate our website and review Glenbotal services without registering. However, certain Glenbotal Services like making purchases will require you to create an account.
    • To fulfill our service, you agree to provide us with accurate and up-to-date information for your Account at all times. We will not be held responsible if your provided data is incorrect or outdated.
    • Glenbotal may change its Services or add new features in the future at any time with or without prior notice to you.
  3. Promotions
    • You will only receive marketing and promotional materials if you have opted-in or permitted us to send you such materials.
    • We may continue to send you information about your account or the business relationship you may have with us and our services (after your purchase) even if you choose not to receive promotional messages from us
  4. Prices and delivery conditions.
    • We place and ship your order within two business days maximum. Once the package is shipped, the arrival time of shipment may vary from region to region.
    • If we can’t provide all of the Goods you order, you may choose to accept the alternatives we offer or to cancel all or part of your order.
    • If we mistakenly under-priced your order, we will not be liable to supply it upon providing notice before the shipment date.
    • You may choose your payment method while or after making your order. By providing your payment information, you declare that the data is correct and that Glenbotal or a third-party payment processor is authorized to use the payment method.
    • We may change prices at any time. We will not change the price at the time of paying your purchases.
    • All prices include taxes and service fees (including VAT) and are set
      out in the order.
    • Prices may not include the delivery charge displayed on a page of Our Website before we ask you to pay.
  5. Cancellation and refunds
    • Suppose you have made an order, but have not received it or suppose you have changed your mind about your order, you may cancel your order within 14 days after the day on which you receive your order.
    • You should handle the goods as they would be permitted in a shop. We will refund the payment to you only after receiving the goods in their original packaging and sealed. We may reduce your refund to reflect the reduction in the value of the goods.
    • You are responsible for the cost of returning the Goods. We have the right not to refund you all payments that we received from you, including returning charges.
    • All refunds given will be performed with the same payment method you used when making the payment.
    • Repackaged bottles are NOT subject to a refund or exchange under any circumstances.
  6. Disclaimers of Warranties and Limitation of Liability
    • Our Website is provided on an as-is and as-available basis. The use of the Glenbotal Website is at your own risk.
    • We claim no expert knowledge in any subject. Glenbotal makes no representation or warranty about the quality, adequacy, or appropriateness of the Goods.
    • You release us from all liabilities, any losses or damages, arising from or in any way connected with our Website. You agree that we, our affiliates, and any of the respective officers, directors, employees, or agents, will not be liable for any direct, indirect, incidental, consequential, or other damages arising out of or relating in any way to your use of our Website.
    • Please review the ordered Goods immediately after you receive them. Please let us know of any defect or problem within 30 days of receipt of the Goods. If you don’t let us know, we may assume that you have accepted them.
    • You are responsible for maintaining the confidentiality of your password and account.
    • You agree that we are not liable for any damages or losses caused by someone using your account without your permission. You may be responsible for any damage arising from or in any way connected with any unauthorized use of your account or by using our Website.
    • Our Website may include third-party content. Please get in touch with us if such content is unlawful in any way.
    • We have no responsibility to make our Website available and accessible to users for any reason. We may suspend our Website at any time without notice for any reason, including for upgrade, maintenance, repair, prevention of damage, and investigation.
  7. Intellectual Property
    • We own or have the right to use all intellectual property rights in our Website, including without limitation copyrights, patents, trademarks, and trade secrets.
    • By using our Website, you agree not to copy, modify, publish, use, compile, sell, distribute, transmit, create derivative work, distribute, perform, display, or in any way misuse any of the Content in whole or in part, for any purpose.
  8. Data Protection and Security
    • Your payment information is not saved on our servers and will be transported to the online payment gateway using a secure connection. We use one or more online payment service providers who will take care of the payment process.
    • We highly value your privacy and data protection. Please have a look at our Privacy Policy for more information on how we use and store your data.
    • If you Post Content to any public area of Our Website, it may become available in the public domain, and we have no control over what any individual third party may do with it. We do not accept any responsibility for the actions of a third party.
    • You must notify us immediately in the event of any security breach or unauthorized use of your account.
    • You promise to use the Website only for a lawful purpose that is expressly permitted by the Terms and Conditions. You agree that you will not modify, copy, distribute, display, or act in any manner that could cause any damage to Our Website, or any software used within it.
  9. Miscellaneous
    • We may update or amend these terms and conditions from time to time to comply with the law or to meet our changing business requirements without notice to you. By continuing to use our website or purchasing from us, you agree with these terms and conditions.
    • You acknowledge and agree that we communicate with you in writing by email or by other digital technologies through our website and that such communication is valid and binding as if it were made on paper.
    • Our agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or Contracts (Rights of Third Parties) (Scotland) Act 2017 or otherwise.
    • We will not be liable to you if we are unable to perform any of our obligations under this Agreement because of any circumstances beyond our reasonable control.
    • You can terminate your relationship with us at any time, immediately, and without reason. We reserve the right to terminate your account immediately with no refund of your payment, in the event you in any manner violate these Terms and Conditions the Privacy Policy, or any other applicable policy, rule, or conditions on our website. While you may choose to terminate your account voluntarily at any time, you will not have a right to any refund of any service fees or charges.
    • The laws of England and Wales shall govern the validity, construction, and performance of this Agreement. You agree that the courts of England and Wales shall have exclusive jurisdiction for any dispute arising from or in connection with these terms and conditions.
  10. Contact us

Terms of Use for Sellers on Glenbotal

  1. Payment Processing for Successful Sales:
    • Payments to sellers are contingent on the buyer’s completion of payment and satisfaction with the product, aligning with our description
    • Payments are processed within 21 days following the conclusion of a proof of delivery of goods
    • In the event of a dispute regarding the provenance or authenticity of a bottle, and if it is determined to be non-genuine, the bottle will be returned to the seller, and no payment for the sale will be issued. The seller will be responsible for covering the costs of both the return shipping and platform service fees associated with the transaction. These costs will be deducted from the seller’s balance on the platform. If the seller’s balance is insufficient to cover these costs, the platform will temporarily hold the seller’s other listed lots as collateral until the outstanding payment is settled. This measure is to secure the due payment, and the seller will be promptly informed and allowed to resolve the payment issue. Once the payment is settled, either through additional funds or sales proceeds, the collateral lots will be released for standard selling activities. This approach ensures the integrity of the platform process and the authenticity of items sold on the platform.
  2. Commission and Fees:
    • Sellers incur a commission rate of 12% on the selling price.
  3. Payment Methods:
    • Payments will be made by Bank Transfer
    • International transfers may attract an extra fee, deducted from the seller’s payment.
    • Payments default to the GBP unless otherwise requested.
  4. Bank Details and Currency Fluctuations:
    • We are not responsible for losses due to incorrect bank details provided by the seller or currency fluctuations.
    • Sellers must ensure their bank details are accurate in Glenbotal, with two-factor authentication enabled for changes.
  5. Restrictions of Sale
    • We reserve the right to refuse items, particularly those with authenticity concerns.
  6. Seller Cancellation Policy
    • Sellers have the right to cancel a lot at any point as long as the lot is currently in stock and has not yet been sold to a buyer.
    • Collection or shipping of canceled items is the seller’s responsibility, including insurance coverage for transit.

Note: These terms are subject to change at the discretion of Glenbotal at any time without prior notice.